Web Hosting Explained

How much bandwidth do I get?
Each of our three packages comes with 25GB all the way to Unlimited Bandwidth, suitable for power hungry websites.

What is SAS Raid 10 storage?
SAS is the highest grade of mechanical hard drive, especially designed for Enterprise servers. Raid 10 is a configuration of 4 hard drives running as one - this allows upto 2 failures before a critical status is reached.

What is a concurrent connection?
Concurrent connections are the number of simultaneous data connections you can have to your website at any one time. You typically need 2000-4000 visits a day to reach this number. Even when you see 20+ active users live on your website, this does not mean that each user is making a data request at exactly the same time as every other user..

Web Hosting Explained

What support do you offer?
We offer 24/7 support via our ticket support system, and telephone support from 9:30am to 5:30pm Monday - Friday GMT.

Do you have a dedicated knowledge base?
Yes, we have a knowledge base with hints and tips, as well as links to cPanel articles to help you administrate your hosting.

What is a mailbox?
A mailbox is basically an email address. You can create anywhere from 50 to 200 email addresses depending on the package. You can also create multiple email forwarders.

Free SSL, what does this mean?
Free SSL is where your root subdomain located at *.instanthost.uk is HTTPS secure. This means you can operate an SSL enabled website or secure data while it is in transit.