Plans
What type of hosting do you provide?
Our hosting is Linux based, meaning you can run Wordpress and PHP websites. We currently do not offer Windows hosting packages.
Do you offer a free trial?
No, we don't for our web hosting, but you're free to cancel at any time.
What is cloud hosting?
Our cloud hosting means you don't share your resources with other accounts. You get dedicated resources in your own hosting environment.
Is my data safe and secure?
Yes, without a doubt! We protect your site at our secure hosting facility in Manchester UK with a 99.99% average uptime. Your data is backed up every 24 hours, and we only run our services on highly redundant server architecture.
Can I use my own domain name?
Yes, you can either purchase a domain name through us, or alternatively use any major domain registrar. We will then help you get it pointing to your new hosting account.
Billing
Do I have to sign a contract?
No never, InstantHost is contract free, meaning you can cancel at any time - with no notice period. The only thing is we don't offer any refunds, so if you do cancel a few days into a new payment period, you may loose the value of the remainder you paid.
When do you bill my card?
All payments are processed on the 10th or 20th of each calendar month. Invoices are raised on an anniversary basis.
Which payment methods do you accept?
We accept all major credit cards, including Visa and Mastercard
Can I use a subdomain for my hosting?
Yes, all hosting accounts come witha free InstantHost subdomain, this means you can get up and running within minutes.
Can I purchase my own SSL certificate?
Yes, certainly, you can purchase one from us, or a third party. SSL certificates can be setup by our hosting specialists or you can install one via your Cpanel control opanel.
